Culture Over Everything – How Our Team Works at M8 Solutions

At M8 Solutions, ‘culture’ is the engine behind everything that we do.

Yes, we deliver Cyber Security, Automation, Cloud Services, and Digital Transformation to the NHS. But what truly sets us apart is how we do what we do.

How do we do what we do?...

We Show Up For Our Clients and Take Initiative

We don’t sit back and wait to be told. Whether it’s improving internal processes or proactively solving client challenges, our people lean in, speak up, and move things forward. Every team member takes ownership of the outcomes they’re part of and that creates the motion that sets us apart.

We Listen to Understand

Every NHS organisation is different. That’s why we take the time to ask, listen, and understand before we even start to think about recommending any solutions. No assumptions. No generic answers. Just tailored advice grounded in real context.

We Read People and Situations

Whether we’re in a room with clinicians or chatting with a cyber lead, we pick up on what’s said (and what isn’t!). Emotional intelligence, empathy, and sensitivity to the situation are the attributes of our team that help us build trust and build trust fast. Our strap line is ‘technicity with integrity’ after all!

We Solve Problems with a Positive Attitude

We identity problems ahead of time and come armed with an abundance of solutions. A can-do mindset is baked into our culture. It means we show up ready to collaborate, innovate, and move things forward even when it’s tough. (Collaborate with us and you will quickly learn that we are not shy around here!)

We Master Time Management

We know firsthand how busy our customers are. We know how the NHS relies on timely, high-quality delivery. That’s why we clearly and honestly prioritise what matters, avoid distractions, and consistently meet deadlines without compromising on value.

We Put the Team First

Every win at M8 Solutions is a team win. We lift each other up, share credit generously, and support one another in our daily Microsoft Teams meetings whether we’re tackling a security incident or rolling out a new automation. This inside team support naturally seeps out into our customers and their projects. ‘Happy wife-happy life’ style.

We Stay Calm Under Pressure

When it’s urgent, complex, or high stakes, we stay cool, focused, and professional (especially Tracy, with her 3 decades worth of NHS experience, she is a true professional!) We are known for our ability to cut through chaos and keep things on track, no matter what’s thrown our way.

We Communicate with Clarity

Whether it's a board-level briefing or a PowerPoint shop-floor update, we make complex things simple. Clear, respectful communication tailored to the audience is one of our superpowers and clients notice the difference.

We Own Our Actions

We don’t point fingers.

‘When you point your finger at someone, we simultaneously point three fingers back at ourselves’

We take responsibility for mistakes, for wins, and for outcomes. Accountability is a non-negotiable in our culture, and it builds trust with our partners.

Culture Drives Delivery

Everything about our ‘team culture’ is what enables us to deliver high-impact, high-integrity work for NHS organisations across the UK.

Culture drives delivery.
It strengthens partnerships.
And it’s one of the reasons our clients come back to us, time and time again.

Download our team-culture data sheet to find out more, or drop us an email if you have any comments.

Click Here to Download Our Team Culture Data Sheet