Automation

Free up thousands of nhs staff hours with intelligent, seamless automation.

At M8 Solutions, we specialise in Automation built specifically for the NHS. Our healthcare expertise and proven Automation framework helps NHS organisation streamline time-consuming, manual processes. Freeing staff to focus on what matters most: patient care.

We understand the complexity of NHS environments and deliver automation solutions that integrate seamlessly, improve accuracy, and drive measurable results. Whether you're looking to cut costs, reduce admin burdens, or build a smarter, scalable operation, M8 Solutions is your trusted Automation partner.

Let’s build a more efficient future together.

Automation solutions improving efficiency in NHS workflows – M8 Solutions automation services

THINK BIG. START SMALL. SCALE QUICKLY.

Our approach is designed to balance ambition with agility, so you see value early and grow with confidence.

Think Big

We look beyond one-off fixes to imagine how automation can transform your entire organisation. Our NHS expertise means we design scalable Automation strategies aligned to your organisation’s goals. Driving improvements in efficiency, experience, and care.

Start small

We start where the ROI is strongest. By targeting high-impact, low-risk processes for initial Automation, we deliver measurable quick wins that demonstrate immediate value and build a compelling case for wider adoption.

Scale quickly

Once the benefits are proven, we help you expand with minimal disruption. Our NHS focused delivery model is built to support complex, multi-departmental scaling, ensuring your automation journey is smooth, secure, and strategically aligned.

OUR 5-STEP AUTOMATION FRAMEWORK

We use a structured, NHS specific model to guide your organisation from strategy to scale:

Define the Vision

We collaborate with your leadership team to shape a focused automation strategy, using our NHS experience to identify the right processes to start with - those that swiftly deliver the highest return on investment. By aligning proof-of-concept projects with your broader digital objectives, we create a clear, value-driven pathway for wider adoption.

Process selection, Discovery, Assessment & deep dive

Drawing on our deep experience across NHS operations, we lead focused workshops to identify and prioritise automation-ready processes. Each opportunity undergoes a robust viability assessment, followed by the production of a Process Definition Document (PDD) and a Time to Automate (TTA) report, both yours to keep, ensuring full transparency and long-term value.

Build the Business Case

Having built countless automation business cases across the NHS, we know what works. We baseline your current costs, estimate required investment, and model projected savings, delivering a transparent, evidence-based case that gives your NHS leadership team the confidence to move forward.

Phase 1 Deployment

With a proven track record of successful deployments across many NHS organisations and a wealth of client testimonials to support our work, M8 Solutions ensures your automation journey starts strong. We configure your platform, deploy carefully selected initial automations, and equip your team with the training and support needed to embed confidence and capability. This first phase is designed to deliver rapid, visible impact, demonstrating value early and building momentum for wider adoption.

Develop the Roadmap

At M8 Solutions, we’re in it for the long haul and we become a true extension of your in-house team. Leveraging our deep NHS expertise, we co-create a strategic roadmap tailored to your organisation’s goals, whether that means scaling automation organisation-wide, establishing a Centre of Excellence, or driving regional integration. Our approach ensures long term success through scalable design, hands on guidance, and solutions built around your unique needs. We're with you at every stage, offering trusted partnership and true collaboration.

Why Partner with M8 Solutions?

At M8 Solutions, we don’t just deliver Automation, we deliver results that matter to the NHS. With a deep understanding of healthcare operations and a track record of success across NHS organisations, we design automation solutions that reduce manual workload, increase accuracy, and release time back to frontline and support teams.

Our services are tailored to the pressures, systems, and governance structures unique to NHS environments. We work as an extension of your in-house team, ensuring every Automation aligns with your operational goals, improves staff experience, and ultimately enhances patient care.

We’re trusted by NHS leaders because we combine hands-on expertise with integrity, insight, and a long-term commitment to your success.

Let’s build Automations that work, for your team, your patients, and your future.

“Ben is a dedicated professional, known within our organisation for his attentiveness and consistency in managing our automations. He is patient and non-judgemental, particularly when working with non-technical staff, taking the time and energy to explain complex concepts in an accessible way without ever making anyone feel inadequate.

Ben has played a pivotal role in our Referral Process Automation - he remains committed to continuous improvement, ensuring that Automation across our various specialties operates efficiently and effectively, maximising the benefits within our large Acute Trust. With his extensive capabilities in Automation across multiple platforms, combined with his technical expertise, project management skills, and infrastructure awareness, Ben is ideally positioned to oversee our Automation contract from a shopfloor standpoint.

His deep understanding of NHS workflows, ensures the ongoing success and optimisation of our automation strategy.”

Tina Allen,

e-RS System Service Manager

“We are now in our second year of working with M8 Solutions to implement Automation for seamlessly handling 999 calls from our CAD system, and the impact has been transformational.

Ben has been instrumental in driving our automation strategy forward, bringing a wealth of experience, technical excellence, and an unwavering commitment to delivering results. Ben approaches every challenge with calm confidence, adaptability, and a problem-solving mindset, ensuring that automation solutions are not only technically sound but also fully aligned with our operational needs. His exceptional development skills, combined with his ability to engage with stakeholders at all levels, make him a valued partner in our automation journey. Beyond his technical expertise, Ben is patient, approachable, and highly responsive, taking the time to ensure all teams are confident in the automation processes. His strategic thinking, consistency, and proactive approach have been key to ensuring that Automation is successfully embedded within our workflows, improving efficiency and service delivery.

M8 solutions has been a trusted and innovative partner, and with Ben’s dedication, professionalism, and future-focused mindset, we are confident in continuing to expand automation across our organisation.”

Thomas Williamson,

Clinical Applications Product Manager

“I have been working with the M8 Solutions team for over 12 months now on a Trust Automation project which has grown legs and continues to bring success and value to the organisation. The outcomes delivered to the Trust with Automation have been outstanding already and our realistic business case for year two is extremely promising. We now have further budget to invest, and other Trust departments continue to join our Automation adventure.

I would whole heartedly recommend M8 Solutions as a unique, dedicated NHS delivery partner who is knowledgeable, honest, straight talking and fun to work with. The team are now focusing on scaling what we have and driving forward the strategic vision for our organisation.”

Phillipa Chapman,

General Manager Central Outpatients

"Bradford District Care NHS Foundation Trust is keen to progress the automation journey and engaged with M8 Solutions to support us to scope the potential for automating processes within the Finance Department. Tracy and the team have been excellent partners and have been both dedicated and committed to making this a success.

Their approach is refreshing, focused and responsive, and a key to the success is their willingness to process define in a live environment. We are building on the work that we have started and expanding the reach of automation potential throughout the Trust."

Claire Risdon,

Deputy Director of Finance

FAQs

What types of automation do you offer for NHS organisations?

We design and deliver tailored Automation solutions that address real-world NHS pressures from streamlining admin and data entry to improving referral handling, appointment workflows, and more. Our work spans both clinical and back-office functions, always shaped around your Trust’s specific needs.

We take a creative, problem-solving approach. For example, helping one Ambulance Trust Automate the 999 call handover process to reduce delays and improve patient safety. Whether it’s freeing up frontline staff or boosting accuracy behind the scenes, our Automations are built to make a measurable difference where it matters most.

How do you identify which NHS processes are suitable for automation?

We carry out a structured process assessment and opportunity analysis, working closely with your teams to understand day-to-day workflows and pain points. We look for high volume, high impact, time-consuming, and rule-based tasks that create administrative burden or introduce risk, the ideal candidates for Automation. By involving staff from the outset, we ensure any solution is grounded in operational reality and delivers measurable impact.

Will automation disrupt clinical or operational services?

Not at all. We plan every Automation carefully to avoid disruption. Our Automation team works in partnership with your team to design, test, and implement solutions in a controlled setting to ensure that we always have clinical safety and operational continuity front of mind. Deployments are scheduled outside of peak times, and we keep stakeholders fully involved so there are no surprises - just smoother, smarter ways of working.

What are the typical benefits of automation for NHS Organisations?

Our Automation solutions help NHS teams work smarter not harder. NHS organisations typically see faster turnaround times, fewer manual errors, and a reduced admin burden on staff. By freeing up time and resources, we enable NHS teams to focus on what matters most: delivering high-quality patient care.

Do you provide support after deployment?

Yes, we don’t disappear after go-live. We offer ongoing support, monitoring, and optimisation to keep everything running smoothly. Whether you’d prefer us to manage the Automation or want to build in-house capability, we tailor our approach to suit your NHS team. It’s about long-term partnership, not a one-off handover.

Can automation help with staff shortages or operational pressures?

Absolutely. Automation is a practical way to ease the load. By removing repetitive, time-consuming admin, we help free up staff to focus on higher-value work and frontline care. It’s not about replacing people, it’s about giving your NHS teams the breathing space they need to deliver better services under pressure.

Do you offer proof of concept or pilot projects?

Yes. We can deliver small-scale pilot Automations to demonstrate feasibility, benefits, and ROI before scaling up. This is often a low-risk way for NHS organisations to trial Automation without large upfront commitment.

What platforms or tools do you use?

We’re platform agnostic which means we recommend the right tool for your NHS organisation, not just the one we’re most familiar with. Our team has deep experience with UiPath, Blue Prism, Microsoft Power Automate. We’ll always align the technology to your infrastructure, capability, and long-term NHS goals.

Is automation secure and compliant with NHS standards?

Security and compliance are built into everything we deliver. All our solutions align with NHS Cyber security and information governance standards, undergo the right risk assessments, and are deployed in secure, controlled environments. They’re also fully auditable, giving you clear oversight and assurance every step of the way.