Privacy Policy
Our five-step approach ensures that NHS organisations not only realise the immediate benefits of automation but are also equipped with a clear roadmap for scaling these efficiencies across the organisation. With M8 Solutions, you have a partner who understands healthcare and is dedicated to transforming your operations with expert, patient-centric automation solutions.
Our contact details
Name: M8 Solutions Limited
Address: Riverside House, Kings Reach Road, Stockport, Cheshire, SK42HD.
Phone Number:0161 546 6638
E-mail: info@m8solutions.co.uk
Dated: Wednesday, 12 May 2021
The type of personal information we collect
We currently collect and process the following information:
Direct interactions
You may give us personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or give us some feedback
- register for an event or download;
- apply for a job.
Interactions with our Partners
Where you submit personal data to one of our reseller or referral partners and that information needs to be passed through to us to provide a product/service for your usage, we will solicit and retain that data. We will also collect submitted personal information from our partners where you have expressed an interest in our products/services or company. Reseller partners that provide our Services to you, may also share with us personal information that we require to provide the Services to you.
Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Service Interactions
As you interact with our Services/Products, certain personal information may be collected such as unique device ID’s, device IP addresses, login information (username and password), one-time passcodes, security question answers and user location.
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
(a) analytics providers [such as Google based outside the EU];
(b) advertising networks based inside the EU; and
(c) search information providers based inside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EU].
- Identity and Contact Data from data brokers or aggregators based inside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register
- Identity and Contact Data from reseller partners to whom you have provided such personal data.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal or regulatory obligation;
- To assess your suitability for employment and process your application;
- To send you materials that you request such as brochures and data sheets;
- To register you for an event;
- For analytical purposes including to understand how visitors to our websites move around, what content they access in order to tailor content to specific users;
- For customer support and training;
- To solicit feedback;
- To support testimonials that you have provided or other marketing activity that you have agreed to participate in
- For marketing communications;
- To identify devices used in conjunction with our products and services;
- To enable single-sign on features within our products and services;
- To enforce security features within our products and services;
- To verify identity, particularly when requesting changes to services/products.
Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal or regulatory obligation;
- To assess your suitability for employment and process your application;
- To send you materials that you request such as brochures and data sheets;
- To register you for an event;
- For analytical purposes including to understand how visitors to our websites move around, what content they access in order to tailor content to specific users;
- For customer support and training;
- To solicit feedback;
- To support testimonials that you have provided or other marketing activity that you have agreed to participate in
- For marketing communications;
- To identify devices used in conjunction with our products and services;
- To enable single-sign on features within our products and services;
- To enforce security features within our products and services;
- To verify identity, particularly when requesting changes to services/products.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by phone on 0161 546 6638 or by email at info@m8solutions.co.uk
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we erase your personal information
Your information is securely stored within our company CRM.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep information on unsuccessful employment applications for six (6) months in case another alternative role becomes available that we think you may be suitable for.
We keep prospective customer data for which we obtained explicit consent for twelve (12) months after which time we will seek to renew consent.
We keep Usage Data indefinitely as this is always relevant to product/service development.
We keep basic personal data and financial information about our customers for the duration of your business relationship with us and thereafter as required for legal and audit purposes.
We retain testimonials until withdrawn at your request.
We retain personal information linked to service support requests indefinitely because historical data about service issues is always relevant to service development. In some circumstances you can ask us to delete your data. Please contact info@m8solutions.co.uk with any requests.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at:
Name: M8 Solutions Limited
Address: Riverside House, Kings Reach Road, Stockport, Cheshire, SK42HD.
Phone Number: 0161 546 6638
E-mail: info@m8solutions.co.uk
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Name: M8 Solutions Limited
Address: Riverside House, Kings Reach Road, Stockport, Cheshire, SK42HD.
Phone Number: 0161 546 6638
E-mail: info@m8solutions.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
